An orange triangle with an exclamation mark (not shown in the figure) shows an error. A blue circle with an exclamation mark is informational, describing, for example, that deskphone video is not available in softphone mode. The green check marks indicate that the modules are correctly set up. The tool shows the status for LDAP, Presence, Deskphone, and others. If there is an error, an error code describes the issue that is occurring with that specific UC Service.Ĭhoose Help > Show Connection Status in Cisco Jabber. As shown in the figure, you can easily spot issues, where an incorrect hostname, IP, or port is configured. In Cisco Jabber, you can use the connection status tool to see a status overview of the configured and assigned Cisco Unified Communications Services. Then, go to the service profile, where you can set a maximum of three servers for CTI service. Add a new UC Service for CTI, and enter the IP address of the Cisco Unified Communications Manager where you enabled the Cisco CTIManager service. Then, go to the directory number configuration and verify that the same box is checked.Ī UC Service for CTI is required. Verify that the Allow Control of Device from CTI check box is checked. In Cisco Unified Communications Manager Administration, go to the phone of the end user. The device and directory number must be enabled for CTI as well. Verify that the box Allow Control of Device from CTI is checked on the user configuration page.

For the Cisco Unified IP Phone 89 Series, add the user to the Standard CTI Allow Control of Phones Supporting Connected Xfer and Conf group.For the Cisco Unified IP Phone 6900 Series, also add the user to the Standard CTI Allow Control of Phones Supporting Rollover Mode group.For all IP phone types, add the user to the Standard CTI Enabled group.To allow CTI control in deskphone mode, add the user to the appropriate groups: In the end-user configuration window, go to the Permissions Information configuration. CTI must be enabled for end users to use Cisco Jabber to control the desk phone.

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